Manager's Transition Interview

Developing the skills to conduct a beneficial exit interview with staff.

Workshop Outline

Delivering Difficult Announcements

A. Introduction

B. The Importance of Self Care

1. Getting in touch with emotions

2. The Mourning Process

3. Listening Skills

4. Stress Response

5. Coping with Stress

C. Dealing with Affected Staff

1. Awareness of Persons Emotional State

a. Emotions of persons suffering loss

b. Control Issues for managers

c. Emotions-yours and theirs

d. Actions-yours and theirs

2. Steps in the Delivery Process

a. Openness

b. Brevity

c. Empathy

d. Non Defensiveness

D. Resources for Affected Staff

Referral to appropriate people/organizations.