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Listening Research shows that people approach listening in one of five preferred ways: Appreciative, Empathic, Comprehensive, Discerning and Evaluative. But one approach does not meet every communication need. The Personal Listening Profile© identifies individual approaches and helps people develop adaptive listening strategies for more productive communication. ©Inscape Publishing [back] |
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 Give empathic understanding - Listeners attempt to be sensitive and empathic to what is going on with talkers.
 Provide unconditional acceptance - Listener's accept talkers unconditionally as important people
 Be genuine and authentic - Listener's are real , honest , tactful and authentic the care about talkers.
 Give specific responses - Listener's respond with straight messages rather than indirect messages by being specific with their answers.
 Be non-judgmental - Listener's let talkers explore their feelings without any value judgments or criticism . Remember that feelings are neither right nor wrong, they just are feelings.
 Stay in the talkers emotional space - Listeners concentrate on what talkers are saying, thinking, and feeling rather than responding with listener's feelings and thoughts.
 Avoid rescuing - Listeners allow talkers to have pain, confusion, sadness and anger as part of their learning. Listeners nurture and support without bleeding with talkers. Listeners believe that people can solve their own problems if given a chance to talk in a non-threatening situation.
 Ask open ended questions - Listeners avoid "why" questions.
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